Rates

Our rates are clear and simple – no call out fees, no hidden charges and no complicated formulas – just competitive pricing.

Standard Hours (Monday-Friday 8am to 6pm)

£80.00 (inclusive) per hour. Minimum charge of one hour on all jobs, thereafter work is charged in 15 minute increments.
All rates exclude the cost of materials.

Payment in full by cash or cheque is required at the time the work is completed.

Out of Hours (Evenings after 6pm, Weekends and Bank Holidays)

£120.00 (inclusive) per hour. Minimum charge of one hour on all jobs, thereafter work is charged in 15 minute increments.
All rates exclude the cost of materials.

Our time starts when we arrive on site. We will look at the problem and do our best to make safe any emergency situations. We will also leave a free estimate for any further work or repairs.

Payment in full by cash or cheque is required at the time the work is completed.

Quotations

For planned jobs, we arrange a convenient time to come and discuss your requirements. This helps to ensure there are no misunderstandings or surprises on either side. We confirm this with a written quotation detailing costings for materials (along with model numbers, if applicable) and a price for our labour.

There are no hidden fees or pricing gimmicks, just straightforward up-front prices so you can make an informed decision. It is good practice to have quotations confirmed in writing and we always do this to ensure there is absolutely no misunderstanding.

We are happy to discuss competitive quotes, but please ensure you are comparing like with like. However, we will never resort to using cheap materials and fittings to try and undercut another quote.

We guarantee our work, and we can’t do that if we’re cutting corners to bring in the job under-budget.

The price we quote is the price we believe we need to charge to complete the work to your specifications. We never give an artificially low quote just to get the job and we never “size up” our customers or increase our prices when demand peaks.

All our estimates and proposals are set out in our Terms of Payment. We usually ask for the full cost of large item materials up front and then labour is paid in stages against committed stage completion, all set out in our contract.

Materials

Materials supplied by Apex Plumbing & Heating are charged at cost plus 20%.

For non-stock items, collection time will be kept to a minimum.

“It’s unwise to pay too much but it’s unwise to pay too little.
When you pay too much you lose a little money, that is all.
When you pay too little, you sometimes lose everything,
because the thing you bought was incapable
of doing the thing you bought it to do.
The common law of business balance prohibits
paying a little and getting a lot.
It can’t be done.
If you deal with the lowest bidder,
it’s well to add something for the risk you run.
And if you do that,
you will have enough to pay for something better!”

John Ruskin (1819-1900)