General FAQs

  1. Do you charge for quotes?
  2. Do you price match?
  3. Do you offer a supply and fit or fit only service?
  4. How long between accepting a quotation and the job starting?
  5. Do I need to take time off work while the work is being carried out?
  6. How do you charge?
  7. Is a fixed price quotation cheaper than hourly rate?
  8. Are Immersion Heaters safe?
  9. Ceramic Disc Taps v Spindle Taps
  10. Do I have a Low Pressure System?
  11. What is an Unvented or Megaflo System?
  12. How to find a good plumber?

 

1. Do you charge for quotes?

No. All quotes are FREE of charge, put in writing and are valid for 30 days.(top)

2. Do you price match?

Apex are committed to delivering the highest quality of service possible. This means we do not cut corners, we do not use cheap or inferior fittings and we only work to current regulations.
We believe we offer excellent value for money, but we do occasionally get it wrong! If you feel we have misunderstood your requirements, we are always happy to discuss competitive quotes to ensure we are quoting like for like. (top)

3. Do you offer a supply and fit or fit only service?

We normally supply and fit, as this works best for both parties. In some circumstances we will fit only.(top)

4. How long between accepting a quotation and the job starting?

This varies depending on our current bookings, the size of the job and whether we need to order any special items. We will always try and fit in with customer’s requirements, although bookings are made on a first come first served basis. (top)

5. Do I need to take time off work while the work is being carried out?

No, all we need is access to your property and a contact number. (top)

6. How do you charge?

We either work to a fixed price or to our hourly rates. We always try and quote a fixed price for the complete job, but where this is not possible we work on a time and materials basis. This generally applies to investigative work or jobs where there is limited access until the job has started.(top)

7. Is a fixed price quotation cheaper than hourly rate?

With a fixed price quotation we often need to ‘guess’ and make allowances for any potential problems that may arise during the job. If we can see exactly how the job will be carried out, then the prices will work out pretty much the same.
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8. Are Immersion Heaters safe?

Following the recent media exposure regarding immersion heaters, we would recommend that all immersion heaters are controlled by a thermostat with a built-in over temperature cut out device, to ensure the water does not boil.  (top)

9. Ceramic Disc Taps v Spindle Taps

Ceramic disc and spindle refer to the way the internal mechanism of the tap operates: Ceramic disc technology is commonly used on more expensive taps, as they perform better and last longer. When the handle is turned, two ceramic discs are parted opening the valve and allowing the water to flow.
The traditional spindle design is commonly used on lower quality, cheaper tap designs. The tap has a spindle through the centre, with the valve seat connected via a screw thread. A standard tap washer (either ½” or ¾”) is fixed to the end of the valve seat. As the handle is turned the spindle rotates and the screw thread moves the valve seat up and down to regulate the flow of water. (top)

10. Do I have a Low Pressure System?

If you have a cold water storage cistern in the loft and a hot water cylinder in an airing cupboard, then you have a typical gravity fed system. Your water pressure is determined by the height of your cold water storage cistern in relation to the appliance outlet. For example, a weak shower could be due to low water pressure, but in an ideal world this could be solved by raising the height of the storage cistern. However, this isn’t always possible and pumps can be used to boost the pressure. (top)

11. What is a Unvented or Megaflo System?

An Unvented System is where hot water is stored at mains pressure and therefore hot water flow rates are much better than traditional open vented systems. Megaflo is a market leading name for unvented cylinders. For more information see Unvented Hot Water Systems. (top)

12. How to find a good plumber?

Recommendations are usually a good starting point! Always get several quotes. Try to get a general feel for the company and their overall qualities – contactability, responsiveness, professionalism and integrity. Never use a company who only has a mobile number! Make sure they have a landline and a ‘real’ address on their website. Many companies (even blue chip public listed ones) go to great efforts to hide their contact details, and they do that for a reason!
Why not call Apex Plumbing and Heating – we recommend them without any hesitation! (top)