- Do you charge for quotes?
- Do you price match?
- Do you offer a supply and fit or fit only service?
- How long between accepting a quotation and the job starting?
- Do I need to take time off work while the work is being carried out?
- How do you charge?
- Is a fixed price quotation cheaper than hourly rate?
- Are Immersion Heaters safe?
- Ceramic Disc Taps v Spindle Taps
- Do I have a Low Pressure System?
- What is a Megaflo or Unvented System?
- How to find a good plumber?
No. All quotes are FREE of charge, put in writing and are valid for 30 days.(top)
Apex are committed to delivering the highest quality of service possible. This means we do not cut corners, we do not use cheap or inferior fittings and we only work to current regulations.
We believe we offer excellent value for money, but we do occasionally get it wrong! If you feel we have misunderstood your requirements, we are always happy to discuss competitive quotes to ensure we are quoting like for like. (top)
We normally supply and fit, as this works best for both parties. In some circumstances we will fit only.(top)
This varies depending on our current bookings, the size of the job and whether we need to order any special items. We always try and fit-in with customer’s requirements, although bookings are made on a first come, first served basis. (top)
No. All we need is access to your property and a contact number. (top)
We either work to a fixed price or to our hourly rates. We always try and quote a fixed price for jobs longer than a day. Otherwise, we charge on a time and materials basis. This is generally applies to smaller jobs/repairs, investigative work or jobs with limited access until the job gets started.(top)
With a fixed price quotation we may need to ‘guess’ or make allowances for potential problems that may arise during the job. If it’s clear exactly how the job will be carried out, then the prices will work out pretty much the same.
Following the recent media exposure regarding immersion heaters, they are now all controlled by a thermostat with a built-in over temperature cut out device, to ensure the water does not boil. (top)
Ceramic disc and spindle refer to the way the internal mechanism of the tap operates: Ceramic disc technology is commonly used on more expensive taps, as they perform better and last longer. When the handle is turned, two ceramic discs are parted opening the valve and allowing the water to flow.
The traditional spindle design is commonly used on lower quality, cheaper tap designs. The tap has a spindle through the centre, with the valve seat connected via a screw thread. A standard tap washer (either ½” or ¾”) is fixed to the end of the valve seat. As the handle is turned the spindle rotates and the screw thread moves the valve seat up and down to regulate the flow of water. (top)
If you have a cold water storage cistern in the loft and a hot water cylinder in an airing cupboard, then you have a typical gravity fed system. Your water pressure is determined by the height of your cold water storage cistern in relation to the appliance outlet. For example, a weak shower could be due to low water pressure, but in an ideal world this could be solved by raising the height of the storage cistern. However, this isn’t always possible and pumps can be used to boost the pressure. (top)
An Unvented System is where hot water is stored at mains pressure and therefore hot water flow rates are much better than traditional open vented systems. Megaflo is a market leading name for unvented cylinders. For more information see Unvented Hot Water Systems. (top)
Recommendations are usually a good starting point! Always get several quotes. Try and get a general impression of the company and their overall qualities – contactability, responsiveness, professionalism and integrity. Never use a company with just a mobile number! Make sure they have a landline and a ‘real’ address on their website. Many companies (even large Blue Chip PLCs) go to great efforts to hide their contact details. They clearly do that for a reason!
Why not call Apex Plumbing and Heating – we recommend them without any hesitation! (top)