General FAQs

  1. Do you charge for quotes?
  2. Do you price match?
  3. Do you offer a supply and fit or fit only service?
  4. How long between accepting a quotation and the job starting?
  5. Do I need to take time off work while the work is being carried out?
  6. How do you charge?
  7. Is a fixed price quotation cheaper than hourly rate?
  8. Are Immersion Heaters safe?
  9. Ceramic Disc Taps v Spindle Taps
  10. Do I have a Low Pressure System?
  11. What is a Megaflo or Unvented System?
  12. How to find a good plumber?
  13. Hot water from a cold tap (vented or gravity system)
1. Do you charge for quotes?

No. All quotes are FREE of charge, put in writing and valid for 30 days. (top)

2. Do you price match?

Apex are committed to delivering the highest quality of service possible. This means we don’t cut corners, we don’t use cheap or inferior fittings and we always work to current regulations.
We believe we offer excellent value for money, but may occasionally get it wrong! If you feel we have misunderstood your requirements, we are always happy to discuss competitive quotes to ensure we are quoting like for like. (top)

3. Do you offer a supply and fit or fit only service?

We normally supply and fit, as this works best for both parties. In some circumstances we can offer an install only service. (top)

4. How long between accepting a quotation and starting the job?

This varies depending on our existing bookings, the size of the job and whether we need to order any special items. We always try and fit-in with our customer’s requirements, although bookings are made on a first come, first served basis. (top)

5. Do I need to take time off work while the work is being carried out?

No. All we need is access to your property and a contact number. (top)

6. How do you charge?

We either work to a fixed price or to our published hourly rates. We always try to quote a fixed price for jobs longer than a day; these are normally pre-arranged. Otherwise, we charge on a time and materials basis. This generally applies to smaller jobs, repairs or investigative work where the scope of work may be unclear until the job gets started. (top)

7. Is a fixed price quotation cheaper than hourly rate?

With a fixed price quotation we may need to ‘guess’ or make allowances for potential problems that may arise during the job. If it’s clear exactly how the job will be carried out, then the prices should work out pretty much the same. (top)

8. Are Immersion Heaters safe?

Following recent media exposure regarding immersion heaters, all new thermostats have a built-in high level temperature cut out device, to ensure the water does not boil. (top)

9. Ceramic Disc Taps v Spindle Taps

Ceramic disc and spindle refer to the way the tap’s internal mechanism operates. Ceramic disc technology is commonly used on more expensive taps, as they perform better and last longer. When the handle is turned, two ceramic discs are parted, thereby opening the valve and allowing the water to flow.
The traditional spindle design is commonly used on lower quality, cheaper tap designs. The tap has a spindle through the centre, with the valve seat connected via a screw thread. A standard tap washer (either ½” or ¾”) is fixed to the end of the valve seat. As the handle is turned the spindle rotates and the screw thread moves the valve seat up and down to regulate the flow of water. (top)

10. Do I have a Low Pressure System?

If you have a cold water storage cistern in the loft and a hot water cylinder in an airing cupboard, then you have a typical gravity fed system. Your water pressure is determined by the height of your cold water storage cistern in relation to the appliance outlet. For example, a weak shower may be due to low water pressure. However, in an ideal world, this could be solved by simply raising the height of the storage cistern. Unfortunately, this often isn’t possible, so pumps can be used to boost the pressure. (top)

11. What is a Megaflo or Unvented System?

An Unvented System is where hot water is stored at mains pressure and therefore hot water flow rates are much better than traditional open vented systems.

Megaflo is the (market leading) brand name for unvented cylinders made by Heatrae Sadias. Nowadays, most major manufacturers have similar products offering similar performance. For more information see Unvented Hot Water Systems. (top)

12. How to find a good plumber?

Recommendations are usually a good starting point, but always get several quotes. Try and form a general impression of the company and their overall qualities – contactability, responsiveness, professionalism and integrity. Never use a company with just a mobile number! Make sure they have a landline and a ‘real’ address on their website. Many companies (even large Blue Chip PLCs) go to great efforts to hide their contact details. That’s clearly done for a reason!
Why not call Apex Plumbing and Heating – we recommend them without any hesitation! (top)

13. Hot water from a cold tap (vented or gravity system)

In a traditional vented system, this situation may indicate a more serious and potentially dangerous problem. If the cold tap continues running with hot water, we would recommend switching off the hot water system and having it investigated as soon as possible. If the hot water is circulating with the cold water storage cisten (in the loft) or if water is boiling in the cylinder, this needs immediate attention. If this only happens with one tap, then it may be an issue with that particular outlet, but get it checked! (top)

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