Materials Supplied by Others

We prefer to supply our own materials, in order to ensure that we can meet our customers’ expectations of a high-quality trouble-free installation.
We apply a mark-up to materials that we supply. This mark-up covers a whole range of ancillary services, which we appreciate are not uppermost in customers’ minds at the time of quotation.

We understand that when budgets are tight, it can be tempting to look for bargains on-line, and then to engage tradespeople on a labour only basis to fit them.

Whilst we are prepared to work with either system, experience suggests that it is important to be clear from the very start where potential pitfalls may be hidden, and where “saving money” may turn out to be an expensive option. We regret that we are not able to accept any costs arising from delay, faults, incompatibility or other problems caused by materials supplied by others.

We provide good quality materials from reputable suppliers who offer enforceable warranties and who have a track record of supplying good service. In our experience this greatly reduces project delays, stress and worry.

The table below illustrates some of the issues that our experience suggests may arise, and what the cost implications may be for you.

 

Service

If we supply materials

If you supply materials

Advice on suitability and compatibility with existing installation
Free and comprehensive
Chargeable at our standard hourly rate, within the limitations of the information that you can provide
Ordering and collection of materials
Free
Customer’s responsibility
Dealing with supplier in the event of problems
Free
Customer’s responsibility
Delays caused by late or faulty materials
Free
Labour charges at our standard hourly rate in addition to project quotation
Attendance to deal with any faulty items during normal hours
Free
Chargeable at our standard hourly rate
Attendance to deal with any faulty items during out of hours
Free
Chargeable at our out-of-hours rate
Damage to carpets, ceilings and other fabric of the building due to product failure
We deal with suppliers, other trades and insurance companies on your behalf
Customer’s responsibility
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