Water Softener FAQs

1. Can a water softener be used with a Megaflo or unvented system?

Yes, and we definitely recommend it!
The water softener must be suitable for high flow usage with minimal resistance and pressure drop. Some softeners will adversely affect the performance of an unvented system, by restricting the pressure and flow. Both the Pro Series and Dualflo models we supply are ideally suited to high pressure systems. We know they work extremely well, and are happy to supply only, or supply and fit. (top)

2. Why choose a Pro Series or Dualflo Water Softener?

We recommend both these models depending on the circumstances. We know they both work well! The Dualflo is a high-end twin cylinder water softener, representing the very latest in water softening technology. It is WRAS approved. It is non-electric, water powered and boasts extremely low running costs in terms of salt and water usage. It is maintenance free, and made locally by the UK’s No.1 manufacturer of domestic water softeners. (top)

3. Do water softeners restrict the water pressure?

Unfortunately, some water softeners do adversely affect water pressure and flow rates despite the manufacturer’s claims! With any mains fed pressurised system, it is important that a water softener does not compromise the high performance of a Megaflo or unvented system. The Pro Series and Dualflo water softeners are ideally suited to high pressure and high performance systems. Having installed and worked with other brands of Water Softener, we still only recommend the Pro Series or Dualflo Water Softeners for a Megaflo or Unvented water systems. (top)

4. Do you supply only, or supply and fit?

Both. We can do either, but obviously only install within our service area. Either way, we are always keen to talk through the customer’s requirements to ensure we supply the most appropriate model for the customer’s water system. Please feel free to contact us for any help or advice.(top)

5. What are the installation cost for a water softener?

This varies according to the amount of work involved, but is typically £200-£300 if it is near the incoming mains supply. (top)

6. Do you need a hard water tap?

Whilst it’s safe to drink softened water, it is good practice to keep the kitchen cold tap connected to hard water. Alternatively, a 3-way tap can be used. (top)

7. How does the Dualflo water softener work?

A water softener is designed to remove minerals, calcium and magnesium that cause scale and scum. The Dualflo uses a process of ion exchange, whereby the sodium ions in the resin are exchanged with the calcium or magnesium ions in the supply water. When all the ions have been exchanged, the resin is regenerated by flushing through with a salt solution (brine). This process happens automatically and is controlled by a highly accurate displacement water meter, and ensures soft water is produced 24/7. (top)

8. Why do some water softeners have an electronic timer?

The timer is set to regenerate overnight with the expectation that no water will be in-use at the time! This can be inefficient and a waste of salt and water! If little or no water has been used, then flushing the resin is totally unnecessary, and where this happens nightly, the unnecessary wastage and inefficiency becomes clear. (top)

9. Do water softeners remove existing scale?

Yes, many people overlook this unseen but highly desireable benefit. With the amount of scale we have seen in customer’s pipes and cylinders, this alone is a tremendous benefit! It severe cases, it will drastically improve hot water and heating efficiency, as well as saving fuel and maintenance costs. (top)

10. Where will a water softener be installed?

This will depend on the particular property and the location of the incoming water main. Typically this could in a kitchen cupboard, garage, utility room, outside (covered and protected), basement, loft…pretty much anywhere. Additionaly, in the case of the Dualflo, no electrical power is required. Why not arrange a free on-site survey, and a no-obligation written quotation. (top)

11. Can you drink softened water?

Yes, you can drink softened water. The World Health Organisation advises that the decision whether or not to drink softened water, should be limited only by whether or not you like the taste. However, with all our installations we recommend that hard water is supplied to dedicated drinking outlets, ice making machines and drink making machines. (top)

12. Does softened water taste salty?

Not at all. The salt is used for regeneration and does not enter your water supply. The slight increase in sodium in the softened supply is from the sodium ions that are exchanged for magnesium and calcium.
To put this in perspective, there is more salt in a slice of ham or a rich tea biscuit than a gallon of softened water. (top)

13. Are there different size water softeners?

Yes, the size depends on the usage and number of occupants. The Pro Series softener comes in two sizes, 1400 and 2300. The standard Dualflo water softener is suitable for up to 2 bathrooms with a Megaflo system. For 3 to 4 bathrooms, we have the Dualflo Aquamax, which has a separate larger brine tank. For more than 4 bathrooms, we have larger models and would prefer to discuss specific circumstances and requirements. (top)

14. What are the maximum flow rates?

The standard Dualflo has a maximum flow rate of 50 l/m, and the Dualflo Aquamax boasts a massive 80 l/m. The Pro Series 1400 handles up to 58l/m and the Pro Series 2300, 80 l/m. (top)

15. What’s the difference between block salt and tablet salt?

The internal workings of the water softeners are exactly the same, it is simply the method of salt loading that is slightly different. The decision comes down to convenience or preference. Block salt is supplied in small packs of 2 x 4kg (8kg total) blocks for ease of handling. Tablet salt is sold in various sized bags – 10kg, 20kg or 25kg and can work out slightly cheaper when bought in bulk. (top)

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